Eureka Forbes — I am facing problem with Eureka Forbes water softener

Address:Old Hayathnar road, Hyderabad

I am calling and sending mails to this customer support team from 2 weeks but still they are not responding .

They only replying mail like below but not resolving my problem for weeks

We have raised your concern with our respective team. Your new ticket number is Task No[protected].

[protected]@gmail.com

Can you please help me to resolve this issue?
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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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