[Resolved] Eureka Forbes — I-clean vacuum cleaner not working since 3 weeks | |||||
My vacuum cleaner is not working since 3 weeks. Raised complaint twice. Complaint number as follows: [protected] [protected] I did not received any response from eureka forbes. Every time they just say our service technician will attend the complaint in 2 working days. But no body comes. Also dust bags are not available at service center. It is waste to buy eureka forbes vacuum cleaner. Was this information helpful? | |||||
Feb 10, 2019 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Dec 22, 2018 Eureka Forbes Customer Care's response Dear Rajashree, I've escalated your concern to my team in Nashik. Be assured they'll soon get in touch to assist you further. Request your patience in the meantime. Regards, Piyush Dec 27, 2018 Updated by Rajashree8 When ever I try to contact customer care, they just assign new complaint number and their job is over. Its 3 weeks since I have registered complaint. Till date not received any call or visit from service engineer.Every time I try to escalate the complaint server gives error. Eureka forbes dont want to resolve complaint and not interested in providing service to customers. They just follow up for selling their product and service contract renewal. When we buy from Eureka forbes we believe that we will get good product with minimum maintenance and good service. But vacuum, cleaner need to replace part in just 8 months. They are sending part from Pune since last 15 days. This shows quality of Eureka forbes product, service and how they value their customers.    Verified Support Jan 01, 2019 Eureka Forbes Customer Care's response Dear Rajashree, I've been updated by my team that your concern has been addressed. Thank you for your support. Regards, Piyush | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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