[Resolved] Eureka Forbes — I want amc money back or extend the amc for 2 year without any further delay for such poor service response r9

Suriyas_25

from Bengaluru, Karnataka

Address:	560099
Website:	www.eurekaforbes.com

[protected] 24th Dec and today morning again I did follow up and update from helpdesk agent as escalated complain, I was following with Kavitha on this who give me her number last time to any such issue, but frustrated totally from morning she said issue will be resolved today "26th dec 2017" before evening and evening 17:20 I called her she said person on the way, later when I called at 19:00, she responding saying that location not in her limit, what kind of management, I really want to know does escalation manager read such complain..,

Waiting for Kavitha, as discussed with her on call, I see every time Eureka Forbes do like this with their customer .
There is limit for this, you can’t fail to provide service to customer, there is no mean customer has to follow up to get service every time, in that case for what you have system for registering the complaint on your tollfree no[protected]
Note: — I want amc money back or extend the amc for 2 year without any further delay for such poor service response..

thanks
Suriya
[protected]

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May 10, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2016

Eureka Forbes Customer Care's response Dear Suriyas,

I understand your disappointment and have forwarded your issue to my team at Bangalore. They will soon contact you to address your concern.

Regards,
Priya

Dec 28, 2016

Updated by Suriyas_25 Eureka Forbes team, request you, if you can't provide the service, then stop selling your product, don't cheat the customer all the time,

From: சூரியா ரா
Date: Wed, Dec 28, 2016 at 11:48 AM
Subject: Re: Warranty Extension Confirmation -
To: Avinash, GANESH, "PADMANABHAN. K", Anu.[protected]@eurekaforbes.com, [protected]@eurekaforbes.com, [protected]@eurekaforbes.com, [protected]@eurekaforbes.com
Cc: Sivakumaran R

Hello Avinash/Padmanabhan,

Can I know why you taking your own time to fix the reported issue, every time you want customer to keep follow up with you guys

Avinash today morning 10:30 am you said on all with in 1 hour you will send the technician to fix the issue, does you 1 hour still not started ?

I want the call back from higher management on this issue ...

Thanks
Suriya
[protected]

On Tue, Dec 27, 2016 at 3:34 PM, சூரியா ரா wrote:
Hello Avinash,

I have register the complain no [protected] on 25th and escalation 98027639 on 27th dec for filter problem, every day I am getting response from help desk, saying problem will be fix before 4 pm, wanted to know what happening on your company, can't you people get improve your service AT ALL, when you sending your person to address the reported issue, why you guys do this all the time

I want this issue to be fixed today it self.

@ Padmanabhan: you have confirmed during the 1 year extension of AMC as compensation, there will no further delay will happen, so now you can see how your team works .

Thanks
Suriya
[protected]

Verified Support

Dec 29, 2016

Eureka Forbes Customer Care's response Dear Suriyas,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya

Dec 29, 2016

Updated by Suriyas_25 issue still open, I have updated the person who came today morning, he "Avinash" said, that he will send some on to check and fix the issue before evening, now its night, does every time your team required customer to followup them for getting service ?

can you look on this matter and make issue resolved ASAP .