[Resolved]  Eureka Forbes — Ill functioning of the RO Enhance and erratic service of the agency

Address:New Delhi, Delhi

We purchased an RO Enhace some two years back. After the first free service, the RO develops problems. The man on service advised to take AMC for peace of mind. Since then, after every two/three months, the machines develops problems, the motor has been changed, the filters have been changed and an additional filter has been installed on the advice of the service man. But the problem remains there that less quantity of filtered water and more and more quantity of waste water. The current situation is that from 100 litres of water, the RO is not able to fill its tank. Despite various complaints that the man who is unable to resolve should not be sent, the company is sending the same man saying that next time, an engineer will be sent to resolve. I. A. Khan, A-4, Phase V, Aya Nagar Ext. New Delhi-110047 M No. +91 [protected]
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Aug 5, 2021
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
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Comments

Hi I A Khan,

We are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team
Hi I A Khan,

We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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