[Resolved] Eureka Forbes — Improper fitting of Dr. Aquagaurd compact wayer purifier with additional filter.

dmuralidhar33

from Kolhapur, Maharashtra

Address:	Kolhapur, Maharashtra, 416001
Website:	Eureka forbes water purifiers.

Sir,
My Order No.[protected] and installation request No.[protected] has been partially installed by technician MARUTI SADASHIV PATIL & Agent Sandeep Banne in the mid of Nov-2016.However after hiring other plumber I got completed installation of above purifier by additional labour charges.
But now after 2 months of installation, I am unable to wash the additional filter they provided ( after paying additional amount for the filter). After repeated requests on phone to KOLHAPUR Eureka forbes Office and Maruti Sadashiv Patil Technician they are giving false promises to attend it and till today they have failed to attend my problem.
Sir, please look into the matter. Hope you will solve it.

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Mar 9, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Eureka Forbes Customer Care's response Dear Muralidhar,

I understand your concern and have forwarded the same to my team at Kolhapur. Be assured they'll be getting back to you as soon as possible.

Regards,
Priya.

Jan 31, 2017

Updated by dmuralidhar33 Yes, Mr. Dorugade Yuvraj Technician atteneded the complaint satisfactorily. Thanks.

Verified Support

Jan 31, 2017

Eureka Forbes Customer Care's response Dear Muralidhar,

I am glad to hear this. Thank you for your feedback. Do let me know for any further assistance.

Regards,
Priya