Eureka Forbes — Improper renewal of service contract and non attendance to REQ

Address:

Mumbai City, Maharashtra

I bought ST 2000 in 90s and it is throughout under maintenance contract. My multiple requests for non functioning of booster motor pump have not been attended to properly. The last being REQ [protected]. Before that Motor was replaced but it was not working. There was no response to repeated phone calls. It was found by me that electric connections were not properly joined. It is evide4nt that your service boys are not properly trained. What is the use of having a contract if I had to get it rectified the faults myself by spending further money? Who will pay this cost? My vital particulars like my name, my phone number in your record are all incorrect. My earlier contract was valid till March 2015. It was renewed in Dec. 14 for three years but it does not record correct expiry date. It should be valid till March, 2018. Please correct your record immediately.