[Resolved]  Eureka Forbes — Improper Service During Warranty Period

Address:

Bangalore, Karnataka

I have brought a Eureka Forbes, Aquaguard Enhance RO + UV water purifier on the 13 August 2013 through the sales person Mr. Sathesh([protected]). From the day 1, there have been lot of issues with the unit which I tried to resolve through various service personal. Now last month(5th of Jan 2014) the unit again started giving trouble which Eureka Forbes could not resolve even today(09 Feb 2014). Now that even after 1 month when I am requesting for Service the response from Service Manager Ali([protected]) & Sales Manager Ramesh ([protected]) is far from acceptable. The response I always receive from the service team, is they will be resolving the complaint by End OF Day, which has not happened even after 1 month. Note: The unit requires a PCB to be replaced, which the company is not able to do even after 1 month. I have tried through the company website by raising a service request & escalating to the maximum extent, without any result. The whole experience of getting a satisfactory response from Eureka Forbes looks like a nightmare even during warranty period. Please do the needful and help me get this problem resolved. My Contact Number-[protected] Thanks & Regards, Renju C