[Resolved]  Eureka Forbes — Improper service , unskilled service people and pathetic response

Address:	600061
Website:	www.eurekaforbes.com/Product/Locate

Dear Sir I had purchase Dr Magna Water Purifier on 29th March 2015 from Eureka Forbes. Dr Magna was working fine for few months. Then the problem started and service personnel started learning product service with our equipment. They had even called their product manager to test the water purifying procedure by taking sample of water to the test lab. They advised to have a additional filter outside the equipment. This may or may not be required as per the service personnel. Now on 12th December 2015, the equipment stopped functioning. Service engineer attended the call after one week from the date of intimation over phone. He tried with first changing some of the inbuilt filter - 2 numbers Then he advised to change membrane, which is yet to happen. Over and above he has asked to purchase external filter @ Rs 700/-. Now he has been advised by the service head, the change of membrane alone will not help, but external pressure pump needs to be added. Now it is since 16 days since the complaint has been registered with Eureka Forbes, the problem still continues. 1. No membrane changed - still under warranty 2. External filter and external pressure pump, still not provided as per their suggestion. This completely displays the pathetic skills of service personnel from Eureka and also no response attitude from them I would like to raise this in the consumer forum and request to take a strict action against such pathetic service and non availability of spares and skilled service personnel when we purchase from a corporate concern like Eureka. No response till date about the next course of action Regards Balaji Jagannathan & Lavanya Sridharan [protected]