[Resolved] Eureka Forbes — incorrect invoices delivered 3 times after purchasing dr aquaguard

mithuanu

from Bengaluru, Karnataka

Address:

560064

I directly purchased Dr Aquaguard Intelligenz from Eureka Forbes Website. The Cost of the equipment is INR 29990/-. The Eureka Forbes personnel who came for the demo took the order and I had provided him the full GSTIN Details. Inspite of that the Invoice Received had Everything Wrong Except GST Details. Further, within 7 Days as per Ongoing Offer a Wrist Watch was Suppose to be Delivered.

I lodged the complaint Twice with Eureka Forbes Help Line for the above 2 listed issue Below is the situation:

1. The Modified Invoice Send to us (via Courier) Two Times Invoice for Wrong Equipment (Aquaguard Reviva RO+UV) with Invoice Value of INR16090/-, whereas the device purchased is Dr Aquaguard Intelligenz with value of INR 29990/-

2. The Wrist Watch as per the Offer Till Date Not Received. Kindly note we are eligible for the offer as we have made online payment.

I am sick of contacting Aquaguard Help Line Again on this.

Sincerely,
Anupam

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Aug 31, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Eureka Forbes Customer Care's response Dear Anupam,

I completely understand your concern. Please share your registered contact number or customer ID here so that my team can connect with you at the earliest to look into this.

Regards,
Priya

Verified Support

Jul 25, 2018

Eureka Forbes Customer Care's response Dear Anupam,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Jul 30, 2018

Eureka Forbes Customer Care's response Dear Anupam,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya