[Resolved]  Eureka Forbes — Indifferent Attitude by Your Service Provider of Durgapur Centre

Address:

Bardhaman, West Bengal

Sir/s, I would like to inform you that Mr.Chanchal Chatterjee, a sales person of your Durgapur branch, visit my resident and adviced me to buy your Water Purifier, actually for Model- 'Genious' . As per his recomendation about this model I agree with him to buy the item because I have a child daughter. Mainly I want to gift pure water to my loevlyest daughter, so I agree to buy this product without any delay.Finally in March, 2014 I purchase this product and then I think that from today we can drink pure water and protect my family from any Diseases. But alas! within 1 month from purchase this product arises a problem and water not flow from Purifire, Then I booked a service call and your service person named Mr.Manas visited my residence and suggest us that 'threre have huge quantities of Iron in water of your locality and for that reason it made garbage inside of purifier and go stop to flow the water . Then he insist me to buy a part name "Ironil" for overcome this type problem. Then I proceed with his advice and get buy this product 'Ironil' for continue to get pure water. But few days later same problem arises and that time your service provider named Mr.manas visited and rectify the problem. Also assure us in near future same type of problem never arise on the instrument. unfortunately within one month same problem occure again Mr. Manas come and repair it. Finally 1st week of October, same problem arise and that time Mr.Dhananjoy (Service Head at Durgapur Region) came and told us to buy cartidge because machine have already run 250 hours. Your concern person like Mr.Manas, Mr.Dhananjoy and Mr. Chanchal too many times visited our home but they never have find out except three person (Me, my wife and my only daughter). As a sincere business person I have to stay out of station. So remains to never uses your machine above 250 hours. Again can you imagine except 2 persons water uses we also face 3 to 4 times temporary shutdown of your machine due to complain. How can we run this machine 250 hours? It is not possible for us to relay Mr. Dhananjoy's suggestion for purchasing Cartidge. Sir, do you tell me for why we only suffer after choosing a famous company like yours. I only want pure water for my lovely daughter but it destroyed my dream. Finally we request you to take the matter seriously and find out how to solve the problem and make us confident about your company. Please reply me as early as possible.