[Resolved]  Eureka Forbes — Ineffective Customer Service

Address:

Kollam, Kerala

We got an Aquaguard Eterniti installed in my parents house in Kozhencherry in Dec 2015. During installation itself we had issues and the machine had to be replaced multiple times before we could even begin to use it. Its been giving us problems before one year of service and my parents have tried to reach out to the call center, service center and manager at Kollam mr. Sreejith but to no use. I have come on vacation and have tried logging service requests and constantly chasing the Manager at Kollam MR.Sreejith(He personally came and installed the machine) since Dec 26th 2016 but again I have been given false expectations and nothing has happened so far. We paid around INR 12000 for the machine and are getting the worst customer service for such an expensive product. We would like our money refunded at the earliest.