[Resolved]  Eureka Forbes - Infinity Water Purifier — Amc for 3 yrs but service provided for only 2 yrs.

Address:

Mumbai City, Maharashtra, 400058

AMC Receipt no.21678307 dt.25/11/12 for Rs.4010/- period 25/11/12- 24/11/15. Only 4 services given upto Nov.14. No service/replacement of consumables given in 2015. Please note I was out of station for one month during May 10th to June 12th 2015. The Company did not give me a single missed service notification by email / phone/ post for full 1 Yr & contacted me only in Nov 2015 for renewal of the AMC. Refused to compensate me for the missed services for 1 Yr. My family has suffered great inconvenience & have been compelled to buy expensive bottled water inspite of owning a Water Purifier with AMC amount paid upfront for 3 Yrs. We have got the water filter serviced & consumables replaced from another service provider on 16.01.16 after spending Rs.1575/- Receipt no.18400354.

I wish to be compensated for no service given for 1 Yr. & for the inconvenience caused to my entire family.

Thanks & regards!
Sandhya Bendre.