[Resolved]  Eureka Forbes — Infinity Water Purifier

Address:

Mumbai City, Maharashtra

I bought an Infinity Water Purifier from Eureka Forbes, the company I trust. though the machine costed almost double than any other water purifier, I simply bought it because I was promised a few things like: it has a feature of a auto cleaning process which can be done at home by myself, I would get a free candle and a free carbon during the warranty of my purifier. To my suprise when the time came for my second service, I was told that there is no free carbon or candle in the warranty which meant I was duped. I paid 11, 000/- for a water purifier and I am not now being given what I was promised by the Sales person, infact, I had personally visited their office in Dadar and met the person. I contacted Mr. Manoj Pant the Branch Head in Dadar as I wanted to bring this to his notice. He assured me that he will look into this and have the needful done as promised, it has been almost 3 months that I am still awaiting some one to change the carbon and candle. This is definately not expected from a reputed company like Shapurji Pallonji.