Eureka Forbes - Infinity Water Purifier — Staff wants to give private service and sell his product

Address:

400019

We made a complain in regards to pipe damage and water leakage. The Technician (Mr. Ramkumar Rajbhar came after 3 days and told the company has till stock of pipe but i can privately change the same and would cost you Rs 20 less than the company cost. As his pipe was also of a cheep quality and we did not wish to fix a pipe not recommended by company we told him to get the same from the company.
The company has only one technician who takes care for all complaints. After waiting for 15 days with water loss we were forced to get the same changed by a local plumber.
I wish to know what is the use of making AMC when you cannot service your product or do not have spares for it.