Eureka Forbes — Installation not done even after 3 days

Victor D

Nov 26, 2021

Address:

Agartala Tripura

The installation is not done even after 3 days. Purchased the product ( aquasure by aquaguard) from big bazaar on 22 Nov and placed the installation request on 23 Nov morning. I was told that it will be completed on the same day. Nothing happened till date and I followed up repeatedly with customer care with no help. Pathetic experience. I still don't have a date.

Here is the installation request number for reference - [protected].

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Eureka Forbes customer support has been notified about the posted complaint.

Nov 27, 2021

Updated by Victor D No one showed up even today. I had called the customer care a couple of times. In the morning, the executive mentioned that it is escalated to the highest level and will definitely complete by 7pm today. No technician showed up or called and I called the customer care at 7:55 again and now the other executive said the same thing that the request is now escalated to the highest level (that means the previous executive lied or they are just giving templated response) and will complete by 10 am tomorrow. I don't have any hope that it will happen. Can consumer complaints please let me know the next steps in such cases? I don't trust the customer care since promises made were broken 5 times.

Nov 28, 2021

Updated by Victor D Tshe the same story continues today... Multiple calls to call center and whatsapp and only been given time. Installation is still pending.

Nov 28, 2021

Updated by Victor D And everytime they are giving me different numbers.. Following are 2 different numbers and the customer care executive herself mentioned that there is no progress.

We have registered a follow up against your open installation Request number [protected]. Your follow-up reminder number is[protected].

We have registered a reminder against your open Installation Request number [protected] Your follow-up reminder number is[protected].

Need to return the product and get refund. I wasted a couple of hundred talking to customer care as well on their toll number.