[Resolved] Eureka Forbes — installation not done till now - purchased almost a week | |||||
Customer id : [protected] Compliant no : [protected] I had purchased a unit magna + ro + uv green on 11th sep 2017 - inr 15980/- full payment made. Commitment given by the sales person that within 2 days, delivery & installation will be completed. Delivery came late eve and due to that technician has also delayed by a day, in-between i tried to reach the sales person as what is the reason. That guy hasn't picked up my call (Till date)... I had reported this in the survey form (Automailer after purchase), as usual got the reply over call after hearing the complete story for low rating "we will resolve you query within 2 working days" Moreover, one more sales person came on 13th sep for demo, as if deal is not finalized, yet for purchase. (Communication with company is also very poor) In a day, i have to make atleast 3 calls as a followup with technician to know whether he is coming or not. Most of the times, he says, on the way, nearing... But finally will reach after 2hrs. Now issue in unit, new unit to be replaced which will take another weeks time. Till date either those guys are not able to resolve the issue nor return back the money... (Requested by me)... It is like... Money invested in a chit fund and they abscond.. "they (Aquaguard) don't understand the importance of drinking water as why people pay 15k, 20k for drinking water. I think they look as money maker" Sales person has made unique point in his selling point, "aquaguard has it service centre on every 5 km in city.." What is the point when installation is not done and having service centre as many? 'never ever i will go back to these cheaters for buying any of their products..' Was this information helpful? | |||||
Nov 11, 2017 Complaint marked as Resolved New Unit came after long struggle and installation completed. Eureka Forbes customer support has been notified about the posted complaint. Verified Support Sep 17, 2017 Eureka Forbes Customer Care's response Dear Customer, Your details along with your concern has been shared with my team in Chennai. They will connect with you as soon as possible. Regards, Anita Sep 23, 2017 Updated by cnrb_1983 I had spoken to numerous guys of Aquaguard, but till date nobody is able to resolve my issue.Karthikeyan – Region Sales manager - 18th Sep[protected] - He had called and requested me to contact him alone as he is taking in-charge of resolving my issue. - He had committed that in max 2 days (Wednesday - 20th Sep) delivery & installation will be done - Later that guy is not picking the call... Anand - 20th Sep’17 – Technician –[protected] - Based on Karthikeyan instructions I had contact the technician to make himself available in evening thus installation can be done same day. But delivery not happened. Sampath - 20th Sep –[protected] - He had requested me to share the mail copy to his mail id as replacement process for online purchase is different. Details will be available only the mail copy which he needs as reference - Next day that person has sent SMS to my no. that process completed. Delivery & installation will be done on or before Friday - On Friday, I tried to reach him to know the actual status but he cut the calls. Soumya - 20th Sep – +[protected] - She had introduced as “Customer Service – Retention team” - She had listed to the entire story and I place a humble request to refund the money back which she agreed to check with internal officials and call back within 30 minutes. But she didn’t turn back Dineshan - 20th Sep – Service Manager –[protected] - He is the only guy who had a courtesy to follow up with customer to know whether delivery (replacement) is done or not. He had assured me to get the installation done on the same day. Please don’t read this as status update from consumer… I do not any need replacement from your company… Could you guys revert my money back in day or two ? I’m attaching the screenshot of SMS confirmation given by your sales head as one of the supporting documents I have.  | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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I already registered a service request on august 31 st in euro help line regarding my water purifier.My request no is [protected] and my customer id is [protected]. complaint not rectified till now.
Be assured my service team from Kerala will get in touch with you at the earliest. Request your patience meanwhile.
Regards,
Priya