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Eureka Forbes

[Resolved]  Eureka Forbes — Irresponsible service personnel

Address:713104

Sir / madam,

On 17 may i called at the toll-free number to have my nova water purifier serviced. I got a service request number which was [protected] and name of the service person which was dinesh mondal. On the 18th he visited my house, examined the machine and took a day's time to change the panel which according to him was damaged. He took leave never to return.
What is worst this is not the first time that i got such irresponsible responses from eureka forbes personnel. This is my third experience. I am thinking of switching over from forbes to other company and will never recommend forbes to my friends and relations.

With regards
I'm kazi abul khayer
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Jul 14, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2017
Eureka Forbes Customer Care's response Dear Khayer Kazi,

I have asked my team at Bardhaman to contact you at the earliest. They'll surely do the needful.

Regards,
Priya
Verified Support
Jun 13, 2017
Eureka Forbes Customer Care's response Dear Khayer Kazi,

I understand that my team has resolved your issue. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Priya
Complaint comments 
1 Comment

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Comments

I am concern whether staff of Eureka understand simple email. Upon receiving of an SMS that a technician will visit my house for servicing. I wrote email that I am out of India for three months and requested to not send technician at my home. Despite my email I got the SMS that a request for service has been initiated. I again wrote back to not send technician, yet he visited my house and found door was locked. I am trying to call your technician Mr. Yadav (Mobile [protected]) since Saturday and today morning, and constantly his mobile is switched off.

Eureka Forbes seems to be a professional company but it appears it has no control over its staff who can read emails and take action accordingly.

Muhammed Ishaq
ID: [protected]
Reply
Eureka Forbes Customer Care's response, Jul 19, 2017
Verified Support
Dear Ishaq,

I've escalated your concern to my team at Mumbai. Be assured, they'll surely do the needful at the earliest. Appreciate your patience meanwhile.

Regards,
Priya

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