[Resolved] Eureka Forbes — item (ironguard) has not been received (customer code: [protected])

rajarshisil

from Delhi, Delhi

Address:

700123

Dear Sir/Madam,

I, RAJARSHI SIL (Customer Code: [protected]), have paid Rs 10190/- (by cheque no. 899225, SBI, Anandapuri branch) for a Dr. Aquaguard Compact and Rs 2150/- (by cheque no. 899226, SBI, Anandapuri branch) for an Ironguard (as suggested by Mr. Subrata Debnath, Sr. Sales Executive (SR)) in favour of Eureka Forbes Ltd on 30th September' 2018.

The Dr. Aquaguard Compact has been delivered on 1st October' 2018 and installed properly within 5th October' 2018 by Mr. Ratan Dey, technician (Installation Ref. No. [protected]).

However, the Ironguard has not been delivered till now. I have contacted Mr. Subrata Debnath, Sr. Sales Executive (SR). But he is continuously making false commitment. Alas! there is neither delivery nor installation of the Ironguard till now. We are very disappointed on this type of false commitment and unprofessional attitude.

Kindly look into this matter and install the Ironguard as soon as possible or refund the money that I have already paid for the Ironguard.

Thanks & regards,

Dr. Rajarshi Sil

(Mob: +91 [protected])
5 Purbachal, Second Lane
(Near Sabuj Sathi KG School)
North 24 Parganas, Barrackpore- 700123
West Bengal.

Was this information helpful?

No (0)

Yes (0)

Oct 30, 2018

Complaint marked as Resolved

They called me and took neccessary steps to deliver and install the Ironguard.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Eureka Forbes Customer Care's response Dear Rajarshi,

I've escalated your concern to my team in Barrackpore. Be assured they'll soon get in touch to assist you further. Request your patience in the meantime.

Regards,
Anita

Oct 30, 2018

Updated by rajarshisil Thank you all. I have received the item. The Ironguard has been ultimately delivered and installed on 30th October' 2018.

Verified Support

Oct 31, 2018

Eureka Forbes Customer Care's response Dear Rajarshi,

Basis the feedback from my team, I understand that your concern has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Anita