Eureka Forbes — KordFree Vacuum Quality

Website:

www.eurekaforbes.com

Purchased a KordFree Vacuum ( at ₹18, 000/-) as a Suggestion from Eureka Forbes Salesman as we have Wall to Wall Carpet in the house.
The QUALITY of the Vacuum was so Bad, within 45 days of Purchase, the Handle broke at the joint, Filter ( which was written as Washable but the customer care person debated that it isn’t) spoiled and couldn’t create proper suction, Tyre or Roller fell off. After debating with a very unprofessional, indecent and very rude Customer care person at “Lalli Enterprise- 14999” Manager- Mr. Anil. Paid extra for the filter and after a follow up for 3 Months got a replacement for the Handle.
However, 2-3 Months after receiving the handle, understand the level of Quality that it broke again from the same place but didn’t complaint as it was rather just a waste of time. Anyhow, trying to use the vacuum, in 15 Days the brush and roller joint from where the dirt is sucked in, breaks in 3 Parts. Lodged a complaint in July to which got a revert quickly and the person visited gave a solution as we had AMC till 2022, with 15 days things were going to be replaced.
Since July 2021, have been visited by 3 different Executives, had to go through the same irritating and self humiliating process through Mr Anil and office, promised by Mr. Badshah Khan service technician at Lalli Enterprise- 14999, Employee Code 59223- last promised to replace the Vacuum within 21 days from 25th August 2021. It’s almost 2 Months now since then, after Paying
“ ₹18, 000/-“ for that vacuum and not enjoying its benefits for more than 3-4 Months in total and getting false promises and pathetic Service and the worst possible Quality, this was my last resolution to find some Justice (Hopefully).

Regars
Hardworking, Tax Paying- Indian Citizen.
Maad Shaiwala