[Resolved] Eureka Forbes — Lack of service from AMC | |||
Myself - harsha pagare. Customer code[protected]. Contact no. [protected]. I have taken amc (Gold - 2 years - contract receipt no.[protected] service from m/s. Eureka forbes on 25/05/2016. As per the amc contract the service provider shall change the candle filter and required accessories per year. However in-spite of many complaints registered (One of the complaint no - [protected]) and continuous follow-up from past 20 days, we have not received any service and we are just kept frustrated. We had a daily phone conversation with the customer care department of m/s. Eureka forbes. They always confirmed to attain the complaint but the same is still pending. Sometime their service man call and says that he will attain the place but will not change the candle filter. We are cheated by m/s. Eureka forbes. I have the signed contract of m/s. Eureka forbes (Attached herewith) and all the necessary evidence to go legal on the company. Though request the higher authorities to look into the reported matter at the earliest. Harsha. Was this information helpful? | |||
Jul 20, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jun 19, 2017 Eureka Forbes Customer Care's response Dear Harsha, I have shared your request with my team at Bhandup. They will connect with you soon to service your product. Regards, Piyush | |||
 2 Comments | |||
Comments
Main 10 jun ko hi complaint kiya hu aur abhi tak taknisiyanvisit nhi huye h complaintno is [protected]
Reply
Your company entered in to AMC of waterpurifer by Contract receipt no.[protected] for period from21/06/2016 to 20/06/2018 by M/s. Awadh Enterprises, 305/306, BMC Bulding, Stn. Road, Bhandup (West) Mumbai on your behalf.
Last 10 months no one attended for AMC.
Service request number [protected] has received on 7th Sept at 2.55 from you that Technician Mr.Abhishek Vaishnav ([protected]) will be attended shortly. But til date i.e. 17th Sept 2017 has not attended. When I called technician last sunday, he told me, I will attended same day upto 5.30 p.m.But till date not attended & even not taking phone call also.
Last 10 months no one attended for AMC.
Service request number [protected] has received on 7th Sept at 2.55 from you that Technician Mr.Abhishek Vaishnav ([protected]) will be attended shortly. But til date i.e. 17th Sept 2017 has not attended. When I called technician last sunday, he told me, I will attended same day upto 5.30 p.m.But till date not attended & even not taking phone call also.
Eureka Forbes Customer Care's response, Sep 18, 2017
Verified Support
Dear Jayant,
I've escalated your concern to my service team in Mulund. Be assured, they will connect with you soon to service your product. Request your patience meanwhile.
Regards,
Anita
I've escalated your concern to my service team in Mulund. Be assured, they will connect with you soon to service your product. Request your patience meanwhile.
Regards,
Anita
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