[Resolved] Eureka Forbes — lapse of after sale service

Tumahi

from Jorhat, Assam

Address:

Kamrup Metropolitan, Assam, 7810022

I bought Dr Aquaguard one and. half months back. But for some reasons it stopped working today. As per your guidelines I asked for servicing through sms request. The technician who came to attend could do nothing and worrying part is that he came to attend my old Aquagard machine(gold nova) as my Dr Aquaguard is not yet updated in the system. They (servicing center) called me several times for deleting the old one and updating new one. Surprisingly not yet done till today. Selling the product and achieving target should not be the only motto. Highly disappointed.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Oct 27, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Eureka Forbes Customer Care's response Dear Tumahi,

I've shared your concern along with your details with my team in Guwahati. Be assured, they’ll connect with you as soon as possible to address the same.

Regards,
Piyush

Verified Support

Sep 24, 2018

Eureka Forbes Customer Care's response Dear Tumahi,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Piyush