[Resolved]  Eureka Forbes — leakage of consumer info and forgery

Address:

560068

Hi team,

I have been a consumer of eureka forbes aquaguard for the past 13 yrs. It was going smooth all these years. But this time on 29th august 2018, i called up your customer care number and spoke to your executive for renewal of my amc and services. Same day i get a call from a fellow from aquaguard saying that the engineer would come on friday (31st aug) and i fixed a time of 10 am for his visit.
Next day a guy name fakruddin (Don’t know if it’s his real name) mobile [protected]@‭ +91 [protected]‬ came and didn’t carry his id card saying aquarguard has outsourced my case to a company named global enterprises and gave a receipt of it. He did the servicing and replacement of membrane, carbon and sademade (That what he wrote... Not sure what was that) and took ₹4950 cash from me saying that they stopped taking cheque as few chequers got bounced and company doesn’t accept cheques anymore. After he left a leakage started from behind the machine. I called him but he didn’t turn up. This time i again called the customer care and logged a complaint of leakage and they sent me a guys who was genuinely from aquaguard and he confirmed that someone has come and duped me with local installation and faulty amc wherein they will never turnup for services. Moreover the office number of global enterprises shared by fakruddin is constantly switched off.
I have one question to ask eureka forbes as how does these scrupulous guys get my details. There are loopholes in your system where customer information are leakage to these agencies and fellows who are in hunt of looting people.
I want eureka forbes to look into these matter so that so more customer gets duped in future and refund my money or provide me a 1 yr amc in leu of my loss.

I can provide the copy of the amc given by fakruddin for reference.

Waiting for a positive action.

Regards,
Bedayetree