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[Resolved]  Eureka Forbes — magna dr aquaguard

Address:751030

I have a magna dr aquaguardwhich is presently under amc. Last few days light during filtration not glowing. Lodged complaint with your authorised service center at khandagiri in bhubaneswar but no body attending only assuring every time that today technician will go. Further i found there is no difference in test between normal and filtered water. Please note that entire candles and cartridges were replaced a month back. I have also requested to depute technician with proper instrument to check quality of water. I regret no body showing any interest to attend this call. Can you please look into this arrange to attend the complaint at the earliest. Thanks
Lalit mohan nayak
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Sep 23, 2018
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2018
Eureka Forbes Customer Care's response Dear Customer,

I'll surely have my service team address your issue. Request you to share your registered contact number/customer ID here so that my team can connect with you.

Regards,
Priya
Verified Support
Aug 09, 2018
Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
Verified Support
Aug 17, 2018
Eureka Forbes Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya
Complaint comments 
1 Comment

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Comments

I registered a complaint this morning about nonfunctioning of subject water filter over phone this morning and reminded 5 times but nobody turned up yet.We senior citizens are compelled to drink raw water .
Reply
Eureka Forbes Customer Care's response, Aug 8, 2018
Verified Support
Dear Jatindra,

Request you to drop in your registered contact number/customer ID here. I'll have the relevant team get in touch with you for further assistance.

Regards,
Anita
Eureka Forbes Customer Care's response, Aug 9, 2018
Verified Support
Dear Jatindra,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita
Eureka Forbes Customer Care's response, Aug 17, 2018
Verified Support
Dear Jatindra,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita

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