[Resolved] Eureka Forbes — Magna nxt hd ro uv | |||||
I bought it online and was installed on june 24. The ro functioned only for 3 days. I lodged a complaint on june 28. Ref number is [protected] dated june 28. Cust id is [protected]. The complaint was attended only on jul 3 17!. I was told mother board is gone and service executives were not trained at all in repairing this unit as it was new unit. Later i was told it will take few more days to get the replacement because of gst! I am unable to escalate the call also! Mr ramesh who is in bannerghatta road office who sold the unit says he is not a decision maker in the company. Was this information helpful? | |||||
Aug 20, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jul 07, 2017 Eureka Forbes Customer Care's response Dear Customer, Please share your location details & contact number. My service team will get in touch with you soon regarding your concern. Regards, Anita Verified Support Jul 11, 2017 Eureka Forbes Customer Care's response Dear Customer, I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest. Regards, Anita Verified Support Jul 19, 2017 Eureka Forbes Customer Care's response Dear Customer, My service team from Bangalore will connect with you soon to address your concern. Request your patience meanwhile. Regards, Anita Jul 19, 2017 Updated by srskavi ANITHA, GET YOUR ACT TOGETHER. SERVICE TEAM VISITED YESTERDAY TO PREPARE A SERVICE REPORT! I I HAVE A REPLACEMENT/REFUND ACKNOWLEDGEMENT GIVEN BY SERVICE ENGINEER ON JUNE 29 ITSELF. PEOPLE SHOULD STOP BUYING AQUAGUARD WATER PURIFIER. VERY PATHETIC SERVICE. ENCLOSED YESTERDAY REPORT.  | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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I was browsing for something else and came across this site, if you are really genuine about Solving the above customer's issue/complaint, he has mentioned his customer ID. Just login the ID into your system and you'll get his address & contact numbers.
Another Aquaguard Customer
My team is looking into srskavi's issue on priority. They will get the same resolved soon.
Regards,
Anita