| Address: | Chennai, Tamil Nadu, 600010 |
Re. Acknowledgement receipt no. 255120 dtd 10.06.2017
Customer id no. [protected]
After taking a demo of aquaguard magna nxt ro + uv the salesperson mr. Ayannar ([protected]) had been calling us regularly for 2 weeks and finally he had offered us a exchange discount of rs.1, 900 on magna nxt model with mrp rs 18890 after exchange of our old aquaguard purifier.
But later we received an outdated magna (Not nxt) model of mrp rupees 17490, and when we informed the sales person he argued and misinformed us that it's the same model and just mrp difference just like that.
As we felt cheated we told him and his sales head mr. Senthil kumar ([protected]) to take back the unopened product and give us our payment cheque back and not to present the post dated cheque as we have issued a stop payment to the bank. Not only the sales head was rude, he told us to pay rs.1300 extra to get the new nxt model and even after many warnings he presented the cheque against our instructions.
This was very unprofessional and unacceptable from a reputed company eureka forbes. We demand an immediate action on the sales people and supply us the magna nxt hd ro+uv+uf model for the promised amount.
Note. We are a eureka forbes customer from 8 years now.
Toral mandot
[protected]@yahoo.com
Was this information helpful? | 
Firstly it was a pain getting the problem resolved as it took more than a month and 100s of call to your managers and staff, there was no initiative from Eureka forbes, it was because of my wife who daily use to make half a dozen calls that it finally got resolved. It was a nightmare.
Secondly this booking was done by us during a eureka camp where they were offering Lifetime free service (where in no extra charge for service personnel visiting us), Now after installation done your smart manager says you can take the machine to nearest service centre where they will charge only for spares fees . What a revelation .
One way or other we were forced to be fooled and we have exhausted energy to fight anymore
I request you to kindly solve this issue also (as promised life time service visit free - only spares charged), after such a traumatic experience, this is the least we can get.
Abhay & Toral
[protected]