[Resolved] Eureka Forbes — Magna ro + uv - very poor service

anand_c2002

from Mumbai, Maharashtra

Address:	110092
Website:	Eurekaforbes.com

Dear sir/madam,

I have bought the above subjected eureka forbes production a year back and when i bought it i have been told that technician visit will be done automatically in every 3-6 months but there is no technician visit held in complete one year.

Apart from above, i am having issue with product that it is not working and when i complaint on 26th october 2016, everyday they are doing the wrong commitments till today (2-nov-2016). this very frustrating for us and my family getting sick for not having drinkable water at home. so, i started buying the filtered water from market.

Whenever, i am calling customer care they are just wasting my 30 minutes to complete the discussion and the call getting end up all the time with wrong commitments.

Details of my registration with eureka are as under:

Register mobile no. +91-[protected]
Name - anand prakash

Kindly look into this and help the consumer society by teaching lesson to the product company like eureka. your early and favourable response in this regard will be highly appreciated.

Regards,
Anand prakash

Was this information helpful?

No (0)

Yes (0)

Dec 12, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Eureka Forbes Customer Care's response Hi Anand,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Seema

Verified Support

Nov 11, 2016

Eureka Forbes Customer Care's response Hi Anand,

We have received feedback from our service team that your issue has been resolved.

Regards,
Seema

Jan 11, 2017

Updated by anand_c2002 It is very said to say that it is false statement from your customer care team and it is not resolved at all. So I have close to file the complaint to consumer court