Eureka Forbes — maintenance complaint

Address:	Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India. Tel: +91 2248
Website:	www.eurekaforbes.com

26/11/2021
Dear sir,

I have aqua Guard water purifier and i have extended 3 year AMC contract with this company on 20th Nov 2021. I lodged a complaint on 23rd, 24 th and 26th nov 2021 to the company regarding my instrument not giving water. Nobody came till todate and i did not get any message regarding my call request. Today, i talked to customer care number after shouting at them for the response. i got sms today informing that Mr. Ramdev is assigned to come today and i must give him satisfaction rating. nobody came and they have sent a complaint number [protected]. They have the nerve to explain the delay by writing "Due to Government restrictions to contain Corana outbreak, I should expect delay in their response. Today, schools are opened and there is no restrictions for anybody .

I am appalled by their nerve and high handed attitude to brush aside customer complaints after pocketing 3 year advance AMC and literally enjoying my plight of no drinking water. i have to buy a can of mineral water.

I have seen many complaints about this company here and i would like you to take strict action and find out whether the company has any system to do all their activities in order Their toll free numbers:
Service Helpline: [protected] / [protected].

Their whatsup message today:

[protected]
Fri, Nov 26 at 6:48 PM

Dear friend your complaint no. is [protected]. Due to the Govt restrictions to contain Corona outbreak please expect a delay in our response. For future request registrations visit www.eurekaforbes.com
[protected][protected]

with Regards

V. Kalyanasundaram Mobile: [protected]
Mylapore, Chennai