[Resolved]  Eureka Forbes — Malfunctioning of my Aquaguard water purifier within AMC

Address:

Howrah, West Bengal

Dear Customer Care, I, Janaki Nath Samanta, a customer of Eureka Forbes (customer Code : [protected], Addr : 50/3/2 Thakur Ramkrishna Lane, Santragachi, Howrah - 711104, West Bengal), hereby lodge a complaint regarding malfunctioning of my Aquaguard water purifier within AMC period after subsequent notification of the problem. I brought the machine almost seven years ago, and the annual maintenance contract is still maintained. Every year, during this winter season (like from November to February) machine normally does not start. Average almost 3-4 hours of repeated switch on and off, the machine sometimes gets started. From the very beginning, for so many times, I have verbally lodged the grievance to my regional office for this to the customer care. The local personnel come and every time says that this problem always occur during low temperature. But, the same machine is used by so many people and some of my relatives I know, who do not at all face this kind of problem. I also told them that, but no result. So far I feel that from the very beginning the machine is problematic. They just do not take the responsibility to rectify it or replace it, despite of the fact that I still maintain the AMC every year timely to get the better service. After repeated notification, last year, some technical person came and just changed the candle, which actually a normal replacement during my AMC period. They simply do nothing and the problems remains as it is still. We are five members in family and it is going to be very difficult with this malfunctioning water purifier. Please do the needful and help me out of this problem. Thanks and Regards Janaki Nath Samanta