[Resolved]  Eureka Forbes — Malpractice from Eureka forbes and looting customers in lockdown

Earlier i had taken a two year amc in 2019 may. when i had asked for replacement of cartridges on 15th may 2020 and Eureka forbes technicians did not turn up on time and after regourous follow up and escalation they came and replaced the cartridges on 23 june 2020 giving reasons due to covid they have limited staff.

Today on May 23 2021 when my two year AMC expired 10 days later the technician called up and came to service and charged me Rs 4900 for 1yr AMC.We suspected the amount charged and asked why the amount is high technician told me that the charges are increased this year.
But he never mentioned about any first time service charge, since service was already done, I paid the amount by cheque.
After that i got the message from Eureka forbes that Rs 530 was charged to me as first time service charge since the AMC is expired 10 days ago.
I have escalated the matter with the Eurekha forbes but the response they cannot reduce Rs 530 service charge. why should one pay for lack of service from eurekha team.