[Resolved]  Eureka Forbes — Much delayed service

Address:

Kolkata, West Bengal, 700028

As you know, i have got a ro aquaguard machine of your make and i have amc with you. I have been using it for last 4 years or so. This time i have faced a serious problem from 2nd october, 2016. No water is filtered and the machine has stopped functioning since then.in this regard, i have made a complain over telephone (Complain no. [protected] dated 3.10.16 at 8:35 am). The technician from your local office (Who normally visits the machine) has said the motor of machine is not functioning. Let the motor come from head office and then only he could attend the machine. I am surprised to understand the situation. I have a water purifying machine but i have not been able to procure drinking from the machine due to such lame excuse. What do you think that a family of four will remain out of drinking water for three or four or more days? I think that you people do not feel the situation. I have been told to wait for three to five days to get the machine repaired. This is for your intimation and urgent necessary action.