[Resolved] Eureka Forbes — need 30 days money back for aquasure magna uv +ro

josna shaji

from Surat, Gujarat

Address:	Vadodara, Gujarat, 390008
Website:	www.eurekaforbes.com

Installed my eurekaforbs today and the product is not asper discription and the customer service is also very poor they wrote our contact no also wrong and the product is faulty. Water not coming from ro. Waste of money.
I need money back lost trust on the brand.
We are vadodara customer.
Need reply from company asfast as possible.

Fitted today 31st july 2018 and the product doesnot meet expecation.in two hours also only one glass water we got.

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Sep 21, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Aug 01, 2018

Updated by josna shaji Hello,
My customer code is:[protected]
Place :vadodara

It was our fault that we didn't took the complaints of other people regarding eureka forbes seriously leading us to a loss of 19000rs after buying your magna uv+ro.
After installation we observed that the company has cheated us by giving defective product and intentionally providing our mobile no also wrong.

The brand is no longer a brand, and policy is also flase.
We need our money back and return the ro asap.
Availe as with the return policy as fast as possible this is really a harassment for people like us who trust this brand and invest our valuable money and in return get cheated

Verified Support

Aug 01, 2018

Eureka Forbes Customer Care's response Dear Josna,

I understand your concern and shall surely assist you with it. However, I am unable to view the customer code provided by you. Request you to re-share your customer ID along with your registered contact number so that I can have my team can get in touch with you at the earliest.

Regards,
Piyush

Verified Support

Aug 02, 2018

Eureka Forbes Customer Care's response Dear Josna,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Piyush

Verified Support

Aug 21, 2018

Eureka Forbes Customer Care's response Dear Josna,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Piyush

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Comments

Sangeeta Krishan

from Agra, Uttar Pradesh

I have been complaining about the WD Vacuum cleaner to Customer care as well as local service centre since July 2018. They provide a complaint number by sms and alter close the complaint despite no technician visiting me. each time I'm assured of good service but get no response.

Eureka Forbes Customer Care's response, Aug 3, 2018

Verified Support

Dear Sangeeta,

I would like to discuss this further. Please share your registered contact number & customer ID so that my team can get in touch with you.

Regards,
Piyush

Eureka Forbes Customer Care's response, Aug 6, 2018

Verified Support

Dear Sangeeta,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Piyush

Eureka Forbes Customer Care's response, Aug 7, 2018

Verified Support

Dear Sangeeta,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Piyush

josna shaji

from Surat, Gujarat

customer id - [protected]