[Resolved]  Eureka Forbes — Negligence and Cheating from Eureka Forbes

Address:

Mumbai City, Maharashtra

Hi, I had a very bad experience with the services of EUREKA FORBES, one of our water purifiers (Classic Pump) was not working, so I registered a complaint on the number available[protected] during diwali and responding to that a person named NIMBAR - [protected] from EUREKA FORBES attended the call pretended to fix the machine and charged us Rs. 475/- without giving an acknowledgement or a receipt. Later after 15 minutes the machine again went faulty, so we called NIMKAR, he said there is a issue with the fuse and the fuse is not available with EUREKA FORBES and also not available in the market. After I called the service center I was told that the fuse is available. I again registered a request for repair and complaint against NIMKAR on the 1st November I was told it will be attended in 2 working days but no one responded. Again I did the same on the 3rd and such a disgrace again on the 5th evening I had to followup on what is happening with my complaint. Then the executive gave me another number of SANTOSH from 3T[protected]Who is not nswering the phone even after 10 calls I have made to him) and asked me to call him to confirm whether NIMKAR is working with EUREKA FORBES. GREAT... Why was this information given on the very first day, why were people sitting on it... It is really a disguised on EUREKA FORBES. Regards, Vinod Waydande ACME...