[Resolved] Eureka Forbes — new water purifier having issues

Hasmukh J

from Mumbai, Maharashtra

Address:

400009

Purchased new aquagaurd water purifier uv + model on 27/7/2017... On the same day of installation the machine started giving tasteless n oily smell water.. I had made 3 complaints for the same.
[protected] on 31/7/2017
[protected] on 1/8/17
[protected] on 3/8/17

The technician came and sovled on 2/8/17 but after 1 hour again the same problem started..
Went mad again again complaining to the customer care guys but not solved yet.
Morever the installation guy vinod dube charged me rs 1400 for pressure valve and plastic cover and even did not gave me bill... Pathetic technician... Pathetic company
I want my money back and don't need this defectiv product..

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Sep 21, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2017

Eureka Forbes Customer Care's response Dear Hasmukh,

I've shared your details with my team in Mumbai. Be assured, they'll get in touch with you soon to fix the issue in your product.

Regards,
Priya

Verified Support

Aug 21, 2017

Eureka Forbes Customer Care's response Dear Hasmukh,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Priya

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Comments

Hasmukh J

from Mumbai, Maharashtra

Technician Sunil patil came on 5/8/2017 and said some part called neo carbon needs to be replaced immediately which is defective...Now the company customer care saying we need to get higher approval for replacing the defective part..

First of all how can a new machine has a defect even without using it.
Secondly if their product is defective they should immediately replace the product or the faulty part and should not wait for higher appoval.

Very irritating.
I am just contacting through mail, my next interaction would be social media if my problem is not solved asap.