[Resolved]  Eureka Forbes — no conclusion against cheating us by installed a wrong product

Address:

7110, DLF Phase 4, Near Super Mart 2, 122002

I have order one ag-200 and also get quote from mr. Navneet sagar for that. But they (By dealer) installed water purifier (Aquaguard classic uv +), without inform us.

I had a word with all mention persons from eureka forbes before; mr. Bhoopesh ([protected]), mr. Navneet sagar ([protected]), mr. Ujjwal pandey ([protected]), mr. Vinod chhapra ([protected]) and some other persons as well. But as i presumed eureka forbes really working with some un-professional people with there team for which company blamed by costumers.

Immediately after my communication with https://www.consumercomplaints.in i got a call from eureka forbes costumer service and mr. Omvir ([protected]) but no conclusion yet. We had discussed on call about 30 minutes regarding this issue.

Service team proposed me to change of filters on every month at agreed operation cost of rs. 2200- rs. 2500 for subsequent months, i will have to spend rs. 26000 to rs. 30000 per annum towards change of filter only. Please dont advice anyone like this.

I have not agreed with their proposal as i am not in the position to spend rs. 26000 to rs. 30000 per annum as operation cost against eureka forbes sales team placed a wrong product without our confirmation. Service team is not taking responsibility for the commitment given by sales team. It seems for the purpose of making customer to buy eureka forbes products, sales team giving rosy picture. Once product is bought, sales team is disconnected and service team is twisting the hand of customer to grab the money. I have not expected such worst money making business strategy from eureka forbes. Sorry to say this.

Since, service team is not able to take responsibility for the commitment given by sales team; they said to redirect this issue to sales team.

After complaint again, i spoke with mr. Pradeep [protected] (Fd service) he said just pay 3500 more we will exchange this. Then we agreed for this as well. Its going to be 3 months now, again they are playing with us like same.

Really didn't understand, how a company like eureka forbes sustained with this kind o[censored]n-realistic and cheating process. I am still follow up from last 7 months, but no conclusion yet.

They said, already approved for replace but no one follow the order. Every single person who worked with eureka forbes trying to making fool and cheat costumers by the name of service.

Even the seniors the most are like the same.

Why we really choose a company, who trying to cheat every costumer by the name of service.

Request your please intervene to resolve the issue faced by me.

Regards,
Eureka fores unsatisfied buyer,
Cmdr mohan kanuga