[Resolved]  Eureka Forbes — No one is coming to check TDS level after installation. It has been 6 months !!

Address:

Pune, Maharashtra

Hi, I purchased the Aqua guard Enhance RO + UV water purifier during December 2013. The sales representative (Mr Gavali) explained me very nicely how there service is good, how the product is best in class when he was at my house for demo. I was impressed and decided to buy the purifier. Next day the technician came and installed the purifier. After installation I called Mr Gavali and asked him to come home and check the TDS level of purified water. He said he will come the next day. Next day he doesn't show up, so I called him again and he said yes sir, I will come today. Same story repeated again and again. I used to call him and he used to say yes I will come this day and that day... He never showed up. Its been now 6 months. After 3/4 months a technician cam and serviced the equipment and I thought this guy will have TDS meter with him to check TDS level. But strangely he didn't have one. I was surprised. This guy is a technician and doesn't have a TDS meter? So after servicing I again called Mr Gavali and this time he says to me that I am not going to come and you can do whatever you want. You can raise complaint, escalate, etc. I was shocked hear this man's response. Is this kind of service Eureka Forbes guarantee? For last 6 months I am using water from a purifier whose TDS value I don't know. What;s the use of buying purifier? I hope you will address the issue at the earliest. My details are as below- Name - Abhijit Jawkar Mob No - [protected], Area - Wagholi City - Pune Thanks, Abhijit J