[Resolved] Eureka Forbes — no response from any executive even after complaining multiple times

Aniket Paswan

from Tadepallegudem, Andhra Pradesh

Address:

Mumbai City, Maharashtra, 400063

I have booked a service request for my aquaguard water purifier on 8th november 2018 morning and the customer care executive told me that the technician will visit the same day by 6 pm. However, no technician came and no call was also made to inform about the delay. I spoke to the customer care executive again and the technician visit was scheduled for 9th november 2018 between 12pm to 2 pm. However, again no technician came and no calls were made. Also, when i tried to complain this to the customer care executive, he put my call on hold for 10 mins and further there was no response, thus i had to cut the call. This is a very unprofessional and pathetic behavior from the service team, knowing the fact that i have an amc for the product for which i paid rs.3000. Kindly resolve the same as i have buy water from outside for which i have to pay a lot of money.

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Dec 25, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Eureka Forbes Customer Care's response Dear Aniket,

I assure you that your service request will be attended. Please send your customer ID and registered contact number. It will help my team to connect with you.

Regards,
Anita

Verified Support

Nov 15, 2018

Eureka Forbes Customer Care's response Dear Aniket,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Anita

Verified Support

Nov 23, 2018

Eureka Forbes Customer Care's response Dear Aniket,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita

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Comments

Shibu Dominic

from Mannarakkat, Kerala

I submitted my vaccum cleaner ( wet and dry) for replacing the collecting bottle. It is leaking.
Even though it is kept at service centre, no reply from there
So i made a complaint in this forum but with no effect.
However i am planning to seek consumer protection for refund of its price along with compensation
As a last step i am posting this

Eureka Forbes Customer Care's response, Nov 13, 2018

Verified Support

Dear Shibu,

I have asked my team from Trivandrum to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Anita

Eureka Forbes Customer Care's response, Nov 15, 2018

Verified Support

Dear Shibu,

A representative from my team tried calling you but couldn't get through. Please share an alternate contact number or a convenient time when my team can call you back.

Regards,
Anita