[Resolved]  Eureka Forbes — No response from customer care executives

Address:

Hyderabad, Andhra Pradesh, 500049

Hi, Am Vamsi Sai, I have registered a service call 9 days back as am not getting water properly from my Aquaguard Nano RO Model water purifier and I was told that with in 24 Hours of time I will be getting call from the service guy and it will be resolved after that.One service guy came to my place and started behaving like a sales person without even checking the water purifier. So, i have told him to not attend it, i will get it rectified from another service guy. I once again called the Customer care and told them the same so they told me that with in 24 hours of time another service person will attend the problem and rectify it. But, to my surprise next day the same service person came and told me that i have to get it rectified from him only i have no other choice. Is this some kind of a joke or what? How can the Customer care people send the same person when the customer is complaining about the service guy. when am making calls to the customer care again they are cutting the calls abruptly in the middle of the conversation.Even before i have faced the similar issues with customer care. Its been already Nine days, when am i gonna get the call from the service guy and when am i gonna get the problem resolved? How many times we need to follow up? Complaint Number. 86362863