Eureka Forbes — NO RESPONSE TO SERVICE REQUEST & CALLS

India500

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I bought Magna in the month of January 2015 and the tap got loosened 5 days back.I made a request for service on 15-06-15 and no response whatsoever.Thereafter I called customer care and filled complaint on 17-06-15. They said service engineer will attend in 24 hours. I waited for 2 day and then called back again, they gave same answer with the promise that they elevate the complaint. Once again i called today and response was same fake promise. These people are not responding to service calls like they responded for demo or purchase. Becasue of those fake promises i didn't purchase mineral water thinking some will come everyday. We are drinking the tasteless water for 5 days. They troubled us for 5 days. This is the worst reponse to service call in the history. Please do the needful.

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Eureka Forbes customer support has been notified about the posted complaint.

Jun 24, 2015

Updated by India500 Still not resolved . Its like this people are forcing me to take legal action. You guys are unbelievably worst in the history. Know this, you guys will disappear soon for these kind of slow response.

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi India500,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.

Regards,
Eureka Forbes Team

India500

from Chennai, Tamil Nadu

My complaint No 82040204. Mobile Nos [protected].