Eureka Forbes — No service at all since 1 month of purchase.

I have purchased Dr. Auqaguard Magna HD RO+ UV via eurekaforbes online portal with following details on 4th-May-2015. Order id : 50800, Customer id: [protected] With continuous follow-ups for 15 days of purchase it was installed by some new service personal who doesn't know when product Dr. Auqaguard Magna HD RO+ UV has been launched by Eurekaforbes. Please Installation Complaint Number: 91899954 While installation service personal has damaged the product I.e. Some leakage from impure water outlet valve and he told us that leakage is because of slow water pressure, that was some what hilarious. On the very next day machine stopped working, it was giving directly inlet water flow from pure outlet tab due to which my whole family suffered from gastro. Following is complaint number for same : 81765912. After that I am calling on customer care number once or twice in a day. Customer care representative were raising the daily request for service but I didn't hear anything from there side. With so much frustration I have placed return request for the product with complaint Number : 92023046 on 2nd-Jun-2015, but on 3rd-June morning I again call for follow-up and representative said that due to technical issue return request might not get placed. I again raised a return request from online portal with reference number #00276 till I didn't hear anything from customer services. I have attached all my previous mails sent to customer services, customer sales and shopping team in below mail chain which is again a one way traffic cause I haven't received a single acknowledgement mail from any of the team. Overall I had very bad experience with eurekaforbes which I was hearing and reading in review in various online portals but that was my mistake to got with the big brand name. They are really robbing customers by their white collar business. I will never go with eurekaforbes again in my life and will ask all my friends and family peoples to do so, in fact I will be launching one portal which will help customers with reason not to buy Eurekaforbes products. A frustrated customer, M.T Sonawane, Bhor, Pune-412206.