[Resolved] Eureka Forbes — no service for a product within warranty

maheshbabu1907

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560034
Website:	www.eurekaforbes.com

Date: 29-july-2018
The worst possible decision i took in my life is to buy a dr. Aquaguard magna hd ro+uv water purifier from eureka forbes in apr-2018.
They took nearly a month to deliver the product after making payment.

The product is still under warranty. Now the water purifier is not working and i have raised a service request on 29th july. There is no response from them yet even after 5 days.
I think they might take a month to address this service request.
I am fed up calling the customer care every morning and i receive same response from them saying that it will be addressed the next day.

Eureka forbes is the most unprofessional company i have ever encountered.

I would like to return the water purifier and request eureka forbes to refund my money.

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Sep 10, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

Eureka Forbes Customer Care's response Dear Mahesh,

I understand the delay is disappointing. I assure you that your service request will be attended. Please share your customer ID and registered contact number. It will help my team to connect with you.

Regards,
Anita

Verified Support

Aug 06, 2018

Eureka Forbes Customer Care's response Dear Mahesh,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

Verified Support

Aug 07, 2018

Eureka Forbes Customer Care's response Dear Mahesh,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita