This is really frustrating. I don't understand the irresponsibility of your guys. But in reality you are giving trouble to customers without giving value to customers.
I raised a request against to this, with great difficulty and chasing for almost 2 week and above, they have send an inexperienced engineer, which he failed to fix that and broken the device (i.e. sensor nut). from that day, we are again facing the same problem. I raised a new complaint request against to this. They promised that it will be resolved in couple of days time. From 15th Nov 2016 I am constantly remanding them. And I am getting the same response. But no one turned up to fix this issue. It has become a bitter experience even after signing an AMC with the company. The company should be taken to task for paying no attention to their customers. The service department is not paying any need to the complaints launched. I hope to get a quick relief after lodging a complaint from your forum. I will never recommend buying any product from eureka forbs and don’t get AMC.
I also requested them to replace with another instrument. For that also no response forms them.
They have issued a req No: [protected], 97535730. And every conversation has been recorded in the IVR system.
Sir,
Requested you to look into this issue and advice me the course of action in this regard.
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Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]
Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.
Cheapest people and company that I have seen in my life.
Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP
If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.