[Resolved] Eureka Forbes — no service of water purifier and bad behaviour | |||
Till now i had been a long time and satisfied user of eureka forbes water purifier but from the recent behaviour of this company i wont ever recommend buying this to anyone. As water purity being the top most priority for anyone and me being a doctor and moreover a responsible senior citizen adds to the concern of health of my family. At least 9 to 10 times i have lodged them a complain that no one has approached me for the general servicing of my machine but every time i get the same response that my request has been prioritized and will be dealt the very same day. Also this company has not preached basic behavioural way to its customer support executives on how to talk with a senior citizen. I am disheartened and unable to express my agony and dismay at this very act of the company's customer service and can only curse bad omen for this company. Was this information helpful? | |||
Sep 9, 2018 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Aug 04, 2018 Eureka Forbes Customer Care's response Dear Ankur, I completely understand your concern. Please confirm if your product is registered under Ms. Jaya Sharma's name to help me assist you further. Regards, Anita Verified Support Aug 07, 2018 Eureka Forbes Customer Care's response Dear Ankur, As per the recent conversation you had with my representative, I understand that your issue has been resolved. Do get back to me if you need any assistance in future. Regards, Anita | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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to avoid water leakege through the joints tinkering works being carried out by your service technician instead replacing plastic parts which is to be replaced st the time AMC servicing if needed.but now a days they have started to use tufflon tape etc for carrying out this which iin my opinion is not correct and also not a good pratice.
Your request has been escalated to my service team in Chennai. They will get in touch with you at the earliest for further assistance. Request your patience.
Regards,
Priya
I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.
Regards,
Priya