Eureka Forbes — No service provided in spite of AMC

mehulie

from Pune, Maharashtra

Address:

Pune, Maharashtra

Hi, I took a 2 year AMC from Eureka forbes end-Jan for my Aquaguard system. It started developing problems last month and i raised a complaint on their helpline last week. They are supposed to fix the issue within 2 working days, it has been 5 days since the complaint and no issue resolution is in sight. I have called the helpline 6-7 times and still no redressal. They promise they will escalate and there is not even a basic call back done by them. I would like to cancel my AMC with such an unprofessional company and take full refund of the same. There are 3rd party vendors who service better and have much more customer care than Eureka Forbes.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear mehulie,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.

Regards,
Eureka Forbes Team

mehulie

from Pune, Maharashtra

You can reach out on [protected]@yahoo.com. My customer ID - [protected]

BTW, it has crossed more than 1 week since complain was made. Do you have SLAs/penalty clauses for such no-shows? I was told every problem is addressed within 2 working days.