Eureka Forbes — No Service since 1 year, customer service no response.

faisal10101976

from Mumbai, Maharashtra

Address:

Raigad, Maharashtra

My Name: Faisal Khatri Mobile: [protected] Address: I-302, Ridhhi Sidhhi Complex, Peth Gaon, Behind Welcome Hotel, Palaspa Phata, Kolkhe, Panvel-410206. I purchased AQUAGUARD ENHANCE RO+UV in August 2013, Since that time till now May 16, 2014, no body from the service department has come for service of my aquaguard. Anyone from Eurekaforbes reading this complaint, kindly note that, your customer followup is pathetic and all working in your company are rascals. I should get 3 free service as per the commitment given by the lady which came to our house for delivery and payment collection. But nothing was fullfilled by her.

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Comments

faisal10101976

from Mumbai, Maharashtra

The service personnel arrived at my house on the given time, he cleaned the filter and cleaned it. Hope the next service will be done as per the schedule. please note that you have to keep track of services to each customer. When the service is required for cleaning filter, the company itself knows better.

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear faisal10101976, thank you for your valuable feedback. We are glad that your issue has been resolved .

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,

Eureka Forbes Team