Eureka Forbes — No support from the customer

Address:

Corporate Office B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.

My water purifier stops filtering the water and the tasks of the water is like the Raw one. I called Eureka forbes and they suggested to buy AMC services for 4, 350 and they will change the filters for once and I will receive 2 services for free. I did bought the AMC services and called the customer service to log a free compliant as on 27th. The lady told me the she raised a compliant and she also escalated. When I logged in as on 29th to see the service status, I could see that there were no compliant raised. Then I raised one service request as on 29th. I have kids and parents at home and they need clean water. I stay at 2nd floor and there is no lift, my old parents are unable to purchase water from outside. I bought the service for 4, 350 but I see no one is interested to solve my issue, Eureka forbes blocked my number to call the customer service. This is really a worse company