[Resolved]  Eureka Forbes — No warranty and service by eureka forbs

Address:110085
Website:www.eurekaforbes.com/Product/Escalate-Your-Service-Request

I purchased eureka forbes water purifier in june 2016, the filter is not working from july 2016 . I had regularly lodged complain through different channels, like calling customer care, sms, email etc. But till today one technician come once, and even after repeated complain problem is not sort .

Also i have been told that defected parts are not included in warranty of product only service is free.

So many times i request to talk with senior, but no one never available, and been told to call back by them, but never called.
Was this information helpful?
No (0)
Yes (0)
Oct 5, 2016
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2016
Eureka Forbes Customer Care's response
Hi Jaipin,

We're concerned to hear this. Please share with us your contact no./customer ID and we'll surely look into your issue at the earliest.

Regards,
Seema
Verified Support
Sep 04, 2016
Eureka Forbes Customer Care's response
Hi Jaipin,

We are still awaiting your contact details. Request you to share with us your registered contact number/customer id to help us trace and resolve your issue at the earliest.

Regards,
Anu
Complaint comments 

Comments

Hi ..

Its been more than 10 days following up for our complaint no. [protected] and regularly with Service Engineer Virender Singh... However seems Eureka is not at all concerned with Customer requirements.

Appreciate if this taken up seriously... This causing issues with water quality.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7763
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information