[Resolved] Eureka Forbes — Non attending complaint during AMC

sabushibu

from Delhi, Delhi

Address:

Chennai, Tamil Nadu

My Aqua guard Total RO silver is under AMC. This machine have gone out of order and compliant was lodged with customer care vide compliant No.76813867on 18/06/2014. From the day itself I am reminding the customer care telephonically thrice a day and their sterio type reply is that the technician will be deputed immediately. Customer care was requested by email as well as by phone. Even after 4 days no action has been taken by them to repair the equipment. This is a clear deficiency in service by the company. Will the company look into the matter immediately.

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Aug 14, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear sabushibu, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you with the best we have.
We have made a note of your concern details, our executives will fix an appointment at your convenience and resolve the leakage problem at the earliest.
We deeply value your relationship with Eureka Forbes and will resolve your issue on priority.
Regards,
Eureka Forbes Team

sabushibu

from Delhi, Delhi

Thanks for your reply, but sorry to state that as on today nobody have attended. I was waiting for your tehnician from morning to evening, but evenafter 9 DAYS nothing has been happened.