[Resolved]  Eureka Forbes — non compliance of amc

Address:

Pathankot, Punjab, 145024

This is to bring to your notice that i own aquaguard (Classic model) and had opted for 2 year amc for the same i. E 13 dec 2016 to 12 december 2018 and paid rs 2795/- as amc charges. Post amc, whenever i give them a call for change of candle or servicing, the service center tells me that you don't have any amc. This happens despite the fact that the service center representative who executed the amc is still working in the same service center. Actually the rep took the money and did not updated the database (The practise they must be doing with other customers also). But as a customer, should i be bothered about things happening in the organisational channels. I have been complaining about my problem to the customer care for past 5 days, but there seems to be no end to my problem.in this connection please refer my service request no [protected]. I request the concerned authorities to take appropriate action against your staff at authorised service center at pathankot (Punjab) and instruct them to undergo amc at the earliest. For a fault of somebody who not doing his job properly why should i suffer who has paid his hard earned money in form of amc.