[Resolved]  Eureka Forbes — non compliance of compliance and very arrogant staff

Address:

Thane, Maharashtra

Name : Amogh Rajkumar Parker Contact No. [protected] Model Aquagurd Nova Water Purifier I am writing to you in regard to the above mentioned subject to inform you that I had personally lodged a compliant on TUESDAY 29 SEPTEMBER 2014 ON YOUR CARE NO. [protected]. I had also requested to send the technician AFTER 1 PM. AS requested a technician named JAYWANT came and told me that a part had to be replaced. He told me that the compliant would be addressed the next day as the part which had to be replaced was not available with him. HE also told me not to complain in case of any delay. FINALLY he came yesterday and told my father that he will not attend the compliant. When I got in touch with him today on 06/10/2014 HE REPORTED THAT THE MACHINE WAS PROBLEMATIC AND HENCE HE WONT COME TO ATTEND THE COMPLAINT. WHEN I TOLD HIM THAT I HAVE AN A.M.C THEN ALSO HE DENIED COMING TO MY PLACE AND ABUSED ME VERBALLY. IS THIS THE WAY YOU TREAT YOUR CUSTOMERS? I WANT THE COMPLIANT TO BE ADDRESSED AS QUICKLY AS POSSIBLE. Please Reply