Eureka Forbes — Non feasible Aquaguard water purifier sold and not accepting returns

I purchased a Aquaguard water purifier based on the suggestion from Eureka Forbes sales executive on Apr 23, 2021.

An RO model was suggested for me, while the input tds was only 350 PPM and also informed me that wastage water would be less than 1/3 rd of input water.

After installation I saw that the wastage water was more 3/4 of input water, which is not suitable for me as we live water scarcity area.

When complained about it, the technical team was very keen to prove their product is working correct and blamed me back saying I should have researched about the RO technology and water purifier.

I requested for return of the product and they say that they cant do that.

What is the point of having return policy in your website, when you cant do that.

When requested for live demo to see the wastage water, you told it is not possible.

As per National Green Tribunal, how can you sell RO water purifer for areas having water source less than 500 TDS. Is it that you dont follow the directions by government.

Are you telling customers should be aware of these directions before purchasing your product. If yes, then why do you have sales team.

Please take your product back. I am ready to bear the losses also and but dont want this tension.